Our Policies

Delivery Area:
Our delivery area includes the following areas in Tarrant County: Arlington, Mansfield, Fort Worth, Kennedale, Crowley, Forest Hills, Everman, and Burleson. Anything outside of our basic area is subject to a fuel surcharge. If you are unsure if your party is taking place within our delivery area, please give us a call to find out.

Rental Agreement/Safety Rules/Operating Instructions:
Upon making your reservation, you will receive an email with an attachment containing a copy of our "Rental Agreement, Release and Assumption of Risks". Please read over these documents and feel free to contact us via phone or email if you have any questions. On the day of your event, our driver will have a copy of these documents and will need your signature at that time.

Rain/Weather Policy:
There is no penalty or deposit lost for an event cancelled due to rain or high winds as long as the cancellation takes place before we get to your location to set up. If rain or high winds are in the forecast for the day of your event, you may cancel as late as the morning of the event prior to our arrival. We usually leave the decision up to you, but in cases of heavy rain or high wind we cannot set up an inflatable.

Deposits:
A $50 non-refundable deposit via MasterCard or Visa is required at the time the order is placed. This deposit is refundable as long as the event is cancelled for a valid reason (WEATHER) prior to our drivers arriving at your location for set up.

Methods of Payment:
MasterCard or Visa for residential customers. A company check is also acceptable for businesses, religious organizations & schools. We do not accept personal checks.

Sales Tax:
Applicable state sales tax will be added to all sales unless a tax exempt number is provided.

Rental Periods:
" Full Day" = Full day rental (approximately 7-8 hours) Unless specified by our customers, same rates will apply. Delivery times are from 8am-12noon and pick up times are 8pm-10pm unless specified by our customers.

Yard Requirements:
The surface on which we set up the inflatable must be flat and clear of any sharp objects, such as sticks and rocks, as well as pet droppings. There should be no low hanging tree branches or power lines overhead. Driveways (or streets for block parties) are fine, just be sure to let us know ahead of time so we bring sand bags instead of stakes to secure the inflatable.

GENERAL RULES:

1. NO SILLY STRING: in or around the inflatable. This can cause serious damage to the unit and customer will be held liable. Replacement of units range from $1500-$4500.
2. NO FOOD, DRINKS, GUM, OR GRILLING AROUND THE UNIT.
3. NO SHOES, SOCKS must be worn at all times.
4. NO HORSEPLAY, FLIPPING, WRESTLING, OR PULLING ON NETS. Any damage and customer may be held liable.
5. NO EXCESSIVE WEIGHT: our regular jumps hold up to 800lbs and our combos hold up to 1100lbs. Children and Adults must configure into the weight requirements.
6. ONLY 1 participant is allowed on our slides at a time.
7. PLEASE RETURN ALL ITEMS RENTED: Blowers can cost up to $350 to replace and tarps up to $100 to replace.  There is a $20 dollar charge for missing basketballs.

Delivery vs. Customer Pick-up:
At this time we do not offer customer pick-up for any of our equipment. We take care of the delivery and setup.